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Intern, Technical Support, Network Products 1 1 1

Contract type:  Internship
Job Category:  Customer Services
Business Unit:  BD Network
Location: 

THOUSAND OAKS, US

Alcatel Lucent Enterprise is looking for an Intern to work on our level 3 technical support group in Calabasas.  Position will assist the Support Engineers will provide third level technical support on a worldwide basis via phone, email, and remote access to customer sites. Help formulate technical action plans for analyzing and resolving end-to-end solutions. Generate clear and concise documentation in the form of case notes, technical tips and white papers.Basic experience or understanding of Data Networking fundamentals (SPB, TCP/IP, ARP, IP Tables, routing)
Basic knowledge of UNIX systems with scripting skills in Shell, Python
 

Studying  for a BS or MS degree in Engineering, computer science or similar fields

3.0 GPA or higher

 

Join a key player in digital innovation !

We are Alcatel-Lucent Enterprise, our vision is to deliver the customized technology experiences our customers need. Our mission is to make everything connect by delivering digital age networking, communications and cloud solutions with services tailored to ensure our customers’ success. In the Cloud. On Premise. Hybrid. ALE is a trusted advisor to more than a million customers all over the world and active in 50+ countries. 

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